How are your jewellery pieces made?
Each piece is carefully handcrafted to order in our workshop. Every piece is unique and slight variations may occur. Typical fabrication time is 5 to 10 days for series pieces and 4 to 8 weeks for custom design pieces. Jewellery making is meticulous work and it takes time, lots of time, to make.
How is your jewellery shipped?
For domestic shipping within Canada, Canada Post Xpresspost is used for pieces priced up to $1000. Delivery usually takes between 1 to 2 days and includes tracking, delivery confirmation and insurance.
For shipping to the USA, Canada Post Xpresspost USA is used for pieces priced up to $1000. Delivery usually takes between 2 to 3 days and includes tracking, delivery confirmation and insurance.
For international shipping of pieces priced up to $1000, deliveries are made via Canada Post Xpresspost International. Delivery usually takes between 4 to 7 days depending on location and includes tracking, delivery confirmation and insurance.
Can I get pieces shipped faster?
Yes. Series pieces are usually ready to ship in 7-10 days. If you need your order sooner please contact us for expedited orders. For custom design orders please see here.
Which forms of payment do you accepted?
We accepts all major credit cards. You will be taken to PayPal’s secure payment server after the checkout stage to make your payment. You do not need a PayPal account to complete your payment.
What is the return policy?
You may cancel a regular order at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy. To cancel a regular order, you must first inform us in writing. You must then return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. When you return a product from a cancelled order to us we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. When you return a product for any other reason (for instance, because you claim that the product is defective), we will examine the returned product and will notify you of any refund due to you via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for the defective product. Where you are entitled to a refund, products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Returns should be made to the following address: CP 39046 CP St-Alexandre, Montreal, QC H3B 0B2 Canada. We cannot accept responsibility for any goods lost in transit if you do not use a secure method of posting. Custom design orders may not be cancelled and are not refundable.